1. ORDERS
2. SHIPPING
3. PAYMENT OPTIONS
4. CUSTOMIZATIONS
5. RETURN POLICY
6. REPAIRS
7. SITE INFORMATION & DISCLAIMERS & PRIVACY POLICY
ORDERS:
Orders may be placed online or via phone; 1-800-939-6068. Store hours are Monday-Friday from 10:00am to 6:00pm PST. Orders can also be placed online at www.poejewelry.com. Personalized orders will be confirmed by a sales representative. Please note that once an order has been placed, we are not able to modify or cancel your order. POE JEWELRY reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by POE JEWELRY.
All jewelry orders are custom cast and made to order. All orders do not go into production without full advance payment by the customer. Fine jewelry orders take approximately 3 - 4 weeks to produce and ship. Should you need your order before that time frame, it may be possible to rush your order for an additional fee. You can note your rush request in the comments section of the order. If this is possible, a sales representative will provide you with the additional cost and your credit card will be charged accordingly.
SHIPPING:
Domestic shipping (excluding Hawaii, Alaska and Puerto Rico) is calculated with UPS Ground shipping. Overnight and 2nd day shipping are available for an additional fee. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. POE JEWELRY is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and POE JEWELRY is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. POE JEWELRY is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves POE JEWELRY. If your order is sent back to POE JEWELRY by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. POE JEWELRY does not accept shipping accounts provided by the customer.
PAYMENT OPTIONS:
We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.
CUSTOMIZATIONS:
Customizations, such as engraving, are available upon request for an additional fee.
RETURN POLICY:
All sales are final. The custom nature of the jewelry requires that we cannot accept returns.
REPAIRS:
Should you wish to make any alterations to your POE fine jewelry, or require a repair, please reach out to a sales representative at 1-800-838-6068. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 30 days of purchase and it has been determined that there is an issue with the product.
SITE INFORMATION & DISCLAIMERS & PRIVACY POLICY:
PROMOTIONS
Any promotions offered by POE JEWELRY will state the time frame in which they can be used, along with any other limitations or excluded products. POE JEWELRY reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, POE JEWELRY has the right to cancel these orders and ban the usage of any further promotional material by such user.
SITE IMAGERY
POE JEWELRY provides images of each item on the Site and endeavors to show as much detail as possible. However, viewing images online has its disadvantages as the size and color of the images may vary across digital screens and mobile devices. Approximate measurements of select pieces are provided to help visual size.
MODIFICATIONS TO SERVICE/TERMINATION
POE JEWELRY reserves the right at any time to modify or discontinue the Service (or any part thereof). You agree that POE JEWELRY shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. You acknowledge that POE JEWELRY reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by POE JEWELRY.
POE JEWELRY PROPRIETARY RIGHTS
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contains copyrights, trademarks, service marks, or other intellectual property of POE JEWELRY. Unless specifically stated otherwise, POE JEWELRY owns the copyright to the Site, all images on the Site and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon POE JEWELRY’s intellectual property rights in any manner.
THIRD PARTY SITES
Your dealings with advertisers or any links or third-party sites found on or through the Service are solely between you and such third-party. Because POE JEWELRY has no control over such sites and resources, you acknowledge and agree that POE JEWELRY is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, materials, advertising, products, promotions or any other activities or events. We suggest that you carefully read the applicable terms and privacy policies of any other site you may visit.
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. POE JEWELRY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. POE JEWELRY MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM JENNIFER FISHER OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT POE JEWELRY SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF ANY FUNDS, TANGIBLE OR INTANGIBLE, LOSS OF PROFITS, GOODWILL, USE, DATA OR ANY OTHER LOSSES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE USE OR PARTICIPATION IN ANY THIRD PARTY PRODUCT OR SERVICE OR OTHER SITES; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY YOU MAY ACCESS THROUGH THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE.
Exclusions/Limitations:
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability so some of the above limitations may not apply to you.
INDEMNITY:
You agree to release, indemnify, defend, and to hold POE JEWELRY and its subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs regarding your breach of the Terms and/or any claim or demand made by any third party due to or arising out of your use of the Site or Service or your violation or alleged violation of any rights of another.
AGE POLICY:
POE JEWELRY complies with the Children's Online Privacy Act. Our Site (and links that may be available through our Site), are not intended for persons under the age of eighteen (18). We do not knowingly collect information from such persons.
GENERAL INFORMATION
The Terms constitute the entire agreement between you and POE JEWELRY, superseding any other agreements or understandings between you and POE JEWELRY. The Terms and the relationship between you and POE JEWELRY shall be governed by the laws of the State of California and you agree to submit to the exclusive jurisdiction of the federal and state courts located in Los Angeles, California. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
PRIVACY POLICY
POE JEWELRY shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website newsletter, social media, and other related websites. By using or purchasing any product through the Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, you are not authorized to use the Site. We may update this Policy at our discretion and the most recent version shall be posted on the Site, and your continued use of the Site signifies your agreement with any modifications to this Policy.
POE JEWELRY and its affiliates will not share or disclose your Personal Information to anyone except as described in this Policy. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. POE JEWELRY does not collect personally identifiable information from anyone under the age of thirteen. If you are under eighteen and wish to place an order, please ask your parents to do so. From time to time, we may send sale information, product updates, etc. via US mail and/ or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at info@poejewelry.com with "REMOVE" as the subject header.
POE JEWELRY uses non-personally identifiable information, such as your IP address and the pages that you visit on the Site, to help diagnose problems with our site and servers, to administer the Site, and to improve site-related services and features, and may use a third party to do so. Your Aggregate Information may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features. POE JEWELRY collects personal information that you voluntarily provide to us such as your name, email address, other contact information, and demographic information. We may combine your Personal Information with Aggregate Information and combine it with information collected from other users or sources to provide you with a better experience. You may access, modify or delete your Personal Information provided to POE JEWELRY on the Site or issue a request to sales@poejewelry.com.
Security is important to us and we are committed to protecting the information we receive from you. However, POE JEWELRY will not be liable for disclosures of your Personal Information due to errors in transmission or unauthorized acts of third parties. We have undertaken commercially reasonable efforts to prevent unauthorized access to your information retained in our servers, however, due to the inherent open nature of the Internet, POE JEWELRY cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Please note that POE JEWELRY reserves the right to and may disclose Personal Information as required by law or to investigate any suspected conduct which we deem improper. If POE JEWELRY changes ownership through an acquisition, merger, sale or other change of business status, it reserves the right to transfer or assign the right to use your Personal Information collected from the Site. POE JEWELRY processes Personal Information on our servers in the United States of America. Your Personal Information may be transferred to, and used by, entities located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Such export is a requirement of providing your information to POE JEWELRY, and you consent to such transfer and use in all respects.
The Site and POE JEWELRY email messages may contain links to the websites of third parties. POE JEWELRY is not responsible for the privacy practices or the content of such other websites and such links are provided for your convenience and reference only. The inclusion of a link to a website does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.
If you have any questions regarding this Policy or are a California resident and would like a notice describing what categories of customer information we share with third parties or corporate affiliates for direct marketing purposes, please submit a written request to: info@poejewelry.com