FAQ

Orders

How long will my piece take?
Every POE piece is cast and finished to order. Fine jewelry takes approximately 3 to 4 weeks to make and ship. If you need it sooner, add a note at checkout and we will tell you whether a rush is possible, and its cost, before charging anything.

Can I change or cancel my order?
Because each piece goes into production for you, orders cannot be changed or cancelled once placed. If you are unsure of a size, metal or stone, please contact us before ordering.

Can I pay over time?
Yes. At checkout you can choose to pay in installments with Shop Pay, subject to approval.

Shipping

Where do you ship?
We ship across the United States and internationally. International orders may be charged import duties and taxes, which are collected by the carrier or customs before delivery. See our Shipping Policy for details.

Is my order insured?
Every order ships fully insured and tracked, and needs a signature on delivery.

Returns

Can I return a piece?
As each piece is made for you, all sales are final. If anything arrives with a defect, contact us within 30 days of delivery and we will repair or remake it. Customers in the EU and UK, please see our Returns Policy for your right of withdrawal.

Sizing and care

How do I find my ring size?
Our Ring Sizing guide explains how to measure at home. You are also welcome to contact us and we will help.

Can my ring be resized later?
Most POE rings can be resized. Get in touch and we will quote the work before anything begins.

How should I care for my jewelry?
See our Jewelry Care notes.

Custom work

Do you make custom and bridal pieces?
Yes. Visit Custom to begin a conversation with Danielle.